Frequently Asked Questions

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The process of creating your book will take you through several steps and require you to fill in various details to personalise your book. The ‘continue’ buttons will remain un-clickable until all of the necessary steps have been completed and saved.

You apply your promo code by entering it in the promo code field after personalising your book and/or greeting card. To confirm it, simply click APPLY. The total will be automatically recalculated to include the discount. Please note that we cannot retroactively apply discount codes to already-confirmed orders.

Hooray Heroes books offer personalisation supreme. You get to write the hero’s name or nickname, choose their gender and create their overall appearance through hairstyle and hair color, eye color and skin tone. We also have some additional features available like glasses and freckles or beards for dads, grandads and partners.

For the time being, you can only choose from the features and characters that are offered in a particular book but feel free to send us an email with your suggestions. We are always happy to hear our customers’ wishes and we do our very best to make them come true.

For the time being, you can personalise up to 5 characters in one book. You can create a book for one kid, siblings, a family book with up to 3 kids, a book for one kid and their pet or even a book for couples. If you need help choosing the perfect book for you or your loved ones, you know where to find us. You can also find some useful tips here.

During the personalisation process, you are required to select at least 10 stories. However, if you're having a hard time sticking to only 10 stories, we have also given you the option to add 5 additional stories to the book (hooray!). Just click on "Add 5 more stories" and voila!

Please make sure to enter your zip code first, which will give you a gray drop down menu where you can select the city’s name. Click on it and the zip code, city and state fields should be auto-filled. If the information is incorrect or if your zip code isn’t available, please contact us immediately and we will make sure to correct it.

To avoid unwanted duplicates, we don’t have a button that would clone the book in your cart. However, there’s an easy solution for you if you do, in fact, want to order 2 (or more) copies of the same book. Once you’re done personalising the first book, save it to your cart where you will find a button that says “add another product”. Simply click on that, find your desired book, and personalise it again. This way you can order the books at the same time and save on shipping costs.