Frequently asked questions

Hi there!

Oh no! Did something go wrong while you were trying to order one of our Hooray Heroes books? Or maybe you’re not sure about how to choose the best or most suitable book for your little one? Please know that we’re here for you and will gladly help you with anything that you may need.

We’re here for you via our e-mail address:

hello@hoorayheroes.com

Be advised that our phone lines are very busy. We will do our best to handle as many calls as we can, but the most efficient way to contact us is via email or via direct message through Facebook or Instagram.

1-888-383-1993

If you don’t feel like emailing us, please click on the category below that interests you the most. We are sure you’ll find what you’re looking for.

What can we help you with?

Help with merchandise

How many plushies can I buy?
The more, the merrier! There is no limit to how many plushies you include in one order.
I already bought a book. Can I buy only a plushy?
Our plushies are currently only available as add-ons to our books. However, they’ll soon be available for purchase individually. Follow us on social media to stay up to date on all new releases, including the sale of individual plushies.
Do you have any discounts available on the plushies?
Yes! We publish discounts all the time on social media. Be sure to follow us so you don’t miss out on any!
How can I order a plushie?
Plushies can easily be added during the book ordering process.
Where are the plushies made?
All plushies are made in China and certified according to ASTM F963.
What material are they made of?
All plushies are made of super soft polyester, meaning they’re perfect for your little one to cuddle up with! Their high-quality manufacturing also means they’re resistant to wear and tear.
How big are the plushies?
All plushies are approximately 12 inches in height.
Are they safe for children of all ages?
Of course! They’re perfectly suitable for children (and grown-up children) of all ages! We’re certain they’ll become your little one’s number one sidekicks in school, at the playground, during vacation and for cuddling up with to fall asleep.